SUPPORT

How to Reach Us

Whether you have a question about your account, need technical help, or want to report an issue — we are here to help. Below you will find the right channel for every type of request, along with what to include so we can resolve things quickly.

Technical Support

If something is not working as expected on 18 Roleplay AI, our technical team can help. To speed up resolution, please include the following details in your email:

• A clear description of the issue — what happened, what you expected, and when it started
• Your device type and operating system (e.g. iPhone 15, iOS 18; Windows 11 desktop)
• Browser name and version (e.g. Chrome 126, Safari 17.4)
• Screenshots or screen recordings if the issue is visual
• Whether the issue is consistent or intermittent
• Steps you have already tried (clearing cache, switching browsers, etc.)

Account & Billing

For anything related to your account, subscription, or payment history, reach out with the details below so we can locate your records quickly:

• The email address associated with your account
• A description of the issue (login problems, charge questions, plan changes)
• Transaction IDs or receipts for billing disputes
• Preferred resolution — refund, plan adjustment, or account action
• Do not include full payment card numbers in your email — the last four digits are sufficient

Content Removal Requests

If you believe content on 18 Roleplay AI should be removed — whether it involves your likeness, personal information, or material that violates our terms — submit a content removal request with the following:

1. The exact URL or location of the content in question
2. A description of why the content should be removed
3. Your relationship to the content (rights holder, depicted individual, legal representative)
4. Contact information for follow-up verification
5. Any supporting documentation or evidence

DMCA & Copyright Notices

18 Roleplay AI respects intellectual property rights. If you believe your copyrighted work has been used without authorization, you may submit a DMCA takedown notice. A valid notice must include:

1. Identification of the copyrighted work you claim has been infringed
2. The exact URL where the infringing material is located on our platform
3. Your full legal name and contact information (address, phone, email)
4. A statement that you have a good-faith belief the use is not authorized by the rights holder
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the rights holder
6. Your physical or electronic signature

Send your DMCA notice to support@18roleplayai.com with the subject line "DMCA Takedown Notice."

Privacy & Data Requests

Your data is yours. Depending on your jurisdiction, you may have specific rights regarding the personal information we hold. We honor requests related to:

• Right to access — request a copy of the personal data we have about you
• Right to rectification — correct inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data and account
• Right to portability — receive your data in a structured, machine-readable format
• Right to restriction — limit how we process your data in certain circumstances
• Right to object — opt out of specific processing activities, including marketing
• Requests related to GDPR, CCPA, or other applicable data protection regulations

Submit data requests to support@18roleplayai.com with the subject line "Data Request" and include verification of your identity.

Safety & Reporting

Keeping 18 Roleplay AI safe for all users is a priority. If you encounter any of the following, report it immediately:

• Content that appears to involve minors in any context — this is our highest priority and receives immediate investigation
• Non-consensual use of someone's likeness or personal information
• Harassment, threats, or abusive behavior directed at other users
• Content that promotes real-world violence or illegal activity
• Suspected exploitation or trafficking-related material
• Any vulnerability or security issue you have discovered on the platform

Business & Partnership Inquiries

For professional and business-related discussions with 18 Roleplay AI, please include a brief overview of your proposal:

• Affiliate and referral program partnerships
• Content licensing and syndication opportunities
• Integration partnerships and API access
• Press inquiries and media requests
• Advertising and sponsorship proposals
• Legal and regulatory correspondence

Response Times

We aim to respond to every message within the timeframes below. Response times are measured in business days (Monday through Friday, excluding major holidays):

Before You Contact Us

Many common questions are answered below. Checking here first may save you time:

Tips for a Faster Resolution

Help us help you. Including the right information upfront means fewer back-and-forth emails and a quicker resolution:

1. Use a clear, specific subject line that describes your issue (e.g. "Billing: charged twice for May" or "Bug: voice replies not loading on iPhone")
2. Include one issue per email — combined requests often take longer to resolve
3. Attach screenshots or recordings when the issue is visual or intermittent
4. Mention your browser, device, and operating system — it narrows down technical causes significantly
5. For billing issues, include the transaction date and last four digits of the card used
6. Check your spam folder before reporting a missing response — our replies occasionally land there

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